Privacy Policy

Effective Date: 13th October 2025

ClaimsKart Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website https://claimskart.com (“Website”) or engage with our services.

By using our Website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

This includes information you provide to us directly, such as:

  • Name, email address, phone number, and postal address.
  • Insurance-related information, claim details, or supporting documents submitted for case assistance.
1.2 Non-Personal Information

Automatically collected information may include:

  • IP address, device type, browser type, and operating system.
  • Website usage patterns, pages visited, and time spent on the Website.
  • Cookies and similar technologies for analytics and improving user experience.

2. How We Use Your Information

We use your information for purposes including, but not limited to:

  1. Processing and managing insurance claims on your behalf.
  2. Communicating with you regarding your inquiries, cases, and updates.
  3. Improving our Website, services, and customer experience.
  4. Sending promotional messages, offers, and newsletters (you may opt out at any time).
  5. Complying with legal obligations and preventing fraud or unauthorized activity.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service providers: third-party vendors assisting us in processing claims, payment, or IT services.
  • Legal authorities: when required by law, regulation, or legal proceedings.
  • Business transfers: in case of mergers, acquisitions, or sale of assets.

We ensure that third parties adhere to strict confidentiality and data protection standards.

4. Data Storage and Security

We implement reasonable technical, administrative, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

Retention: We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy
or as required by law.

5. Your Rights

You have the right to:

  • Access and review the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Opt-out of marketing communications at any time.

To exercise these rights, please contact us at: info@claimskart.com

6. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to:

  • Enhance website performance and user experience.
  • Analyze website traffic and trends.
  • Personalize content and marketing communications

You can choose to disable cookies through your browser settings, but this may affect some features of the Website.

7. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it immediately.

8. Third-Party Links

Our Website may contain links to third-party websites. ClaimsKart Solutions is not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before providing any information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our Website with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or your personal information, please contact us at:

ClaimsKart Solutions

I, Diamond District, Golf Avenue, 12, Apts Road, off HAL Old Airport Road, Kodihalli, Bengaluru, Karnataka 560071
Email: info@claimskart.com
Website: https://claimskart.com

By using ClaimsKart Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Representation before Supreme Court

The Final Step Toward Justice.
If your matter reaches the Supreme Court of India, we collaborate with Advocates-on-Record and Senior Counsels to represent your case at the highest level.

  • Drafting and filing SLPs
  • Strategic representation before the apex court
  • Continuous coordination and updates

Representation before National Commission (NCDRC)

When the Case Reaches the National Stage.
We represent complex, high-value disputes before the National Consumer Disputes Redressal Commission, ensuring a strategic and evidence-backed approach.

  • Expert preparation of appeals
  • Representation by experienced legal counsel
  • Compliance with NCDRC norms

Representation before State Commission

For High-Value or Appeal Cases.
When your case involves large sums or district-level appeals, our team presents strong legal arguments before the State Consumer Commission.

  • Filing of appeals or original complaints
  • Representation by senior advocates
  • Real-time case tracking

Representation before Consumer Forum

Stand Up for Your Rights Before the District Commission.
If your insurer denies or delays your claim, we represent you before the District Consumer Forum to ensure a fair hearing and resolution.

  • Filing and documentation of complaint
  • Legal representation during proceedings
  • Transparent case updates

Legal Notice to Insurer

When It’s Time to Get Serious.
A well-drafted legal notice can push insurers into action. We issue legally sound notices citing relevant laws, policy clauses, and IRDAI guidelines.

  • Drafted by insurance law experts
  • Sent through registered legal counsel
  • Follow-up and negotiation support

Ombudsman Representation

Escalate Your Case to the Insurance Ombudsman.
If your grievance remains unresolved after 30 days, we escalate it to the Ombudsman. Our team handles the entire complaint process and represents you during hearings.

  • Complaint preparation and annexures
  • Legal representation at hearings
  • Ensuring award compliance

Grievance Cell Representation

Make Your Complaint Count — The Right Way.
We draft and submit formal grievances to your insurer’s redressal cell, ensuring your issue is officially recorded and addressed within IRDAI timelines.

  • Professional grievance drafting
  • Follow-up and response tracking
  • Compliance with IRDAI redressal procedures